FAQ

“How do I place an order?”

To place an order, simply add all desired items to your shopping cart.  To place any of the items in a shopping cart, simply click “add to cart.”  You may change quantities by entering a desired number and hitting the “update quantities” button.  To remove an item, simply click “remove.” Once complete, please hit the “checkout” button.

 
“Is it safe shopping online?”

We keep all your information private and secure.  All orders are placed through our secure server, and we will not release any of this information to any third party.

“What are your payment options?”

 We happily accept all major credit and debit cards, as long as it has a Visa, Mastercard, Discover or American Express symbol on it.  In addition, you can use your PayPal account and make payment that way also.

“Is there any sales tax?”

There is no sales tax on teas.  Teaware items are subject to sales tax for the residents of Ohio only.

“How do I send a gift to another address?”

To send to a different address, simply check the box ‘This will be shipped to a different address’ and enter the correct information for the gift recipient.

 
 “I don’t like ordering online.  Can I order by phone or pay by check/money order?”

 Unfortunately, at this time, we do not accept orders via check or money order.

 “Where’s your phone number?”

Unfortunately, at this time, we do not offer live phone ordering or support.  However, we are lightning fast at answering emails!  If there are any questions or problems placing an internet order, please e-mail us.

 
 “Do you allow exchanges and returns.”

We want you to be happy with your new purchases, and will gladly accept a return of any item you do not wish to keep within 30 days of receipt, with the exception of tea.  Tea is non-refundable and non-exchangeable.  Unfortunately, we do not cover the cost of shipping the unwanted items back to us.  Please e-mail us with your request for exchange or return.  We will send you a confirmation e-mail with all the necessary information. Please note:  If you return a product due to damage or company error, we will gladly assist you with a refund or store credit. If a product is returned due to customer's dislike after it has been opened and tried, we will assist you with a refund or store credit for these items less a 35% disposal fee.  No refund will be made for shipping charges.  Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss.

“When does a restocking fee apply?”

A restocking fee of 35% applies to packages returned to us because an incorrect address is provided, or in the rare instances when all three delivery attempts are unsuccessful.  The fee is assessed to cover the shipping charges we accrue when your order is returned.

  
" How can I view the status of my order?"
Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

"What are your shipping costs?"
You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

"When will my order be shipped?"
All orders received on a business day by 2 pm EST are shipped the same business day.  Orders placed after this or over a weekend will go out the next business day.  Please allow 7-10 business days for delivery with standard shipping within the continental United States.  Please allow 1-6 weeks for delivery on standard international shipping orders. 

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